Why did you decide to hire PHSI?
"In 1997 we were having problems with our back office. Our rent receipts weren't going out on time, and we didn't have a clear understanding of our arrears. We wanted Phipps to take it over, figure out what was going wrong, and give us a quick fix to the problem. That's what they did."

What has been your experience with PHSI?
"Now the reports come in on time, and the rent statements go out on time. The [BJ Murray] system is a sophisticated system, and as our organization grows, we get new training [from Phipps] on new things. For example, now we're looking to tie in a new tenant legal system into our other information systems. People on both sides have been very helpful in this effort, and in always trying to make things work better for us."